BUSINESS PROCESS RECOMMENDATIONS: Smart City & Initiative Business Process Recommendations service as the part of SDP’s Management Consulting & Government Advisory service offering for Public, Private and Social sector clients.
Product/ Service Delivery Duration:
Min 2-3 months depending upon Size of offering required and Scope of Work.
Ideal Client Type:
Public, Private and Social sector clients: International Agencies, National Governments-Ministries; Local Governments-Municipalities, Development Authorities, Smart City SPVs/ offices, Private Companies.
What is in the package of Product/Services (Deliverables)?
- Smart City & Initiative Business Process Recommendations Report.
- Support for Smart City & Initiative Business Process improvements.
Product Offering/SoW Overview:
Identifying and mapping out the current processes-Start by defining the business process ‘as is’: list of roles, list of steps, handoff points, exceptions- Use case diagram & core business processes.
Analyzing the key indicators including the Stakeholders consultation-the steps in the process, problems related to the step, the type of problem, the impact of the problem, the system requirements.
Mapping out the new plan and objectives- the improvement plan.
Finding out how technology fits into the new plan-Customer relationship management (CRM) and a file sharing and project management system.
Building an overview of the process flow
Creating the process flow detail
Writing the operating procedure
Developing a detailed work instruction with the proposed interventions.
Diagnosis and Recommendations for improvement.
Having a Plan for Continuous Process Improvement.
- Optimizing the remote collaboration to better understand the current state of the business processes
- Determining how processes can be redesigned to better support your customers and build resiliency
- Providing an organisation-wide view
- Identifying the gaps and inefficiencies e.g. double-handling of data, duplicate processes
- Identifying the potential areas for streamlining processes or automation
- Examining which processes are not required or are not producing what they should.
- A detailed BPR will reduce the risks, help manage the budget, and produce a successful implementation of any new systems.
- Added bonus of reducing silos in the organisation.
Additional Free Offerings:
BUSINESS PROCESS RECOMMENDATIONS
- Inadequate Knowledge.
- Wrong Direction and Irregularity in Implementation.
- Unsuited Team Formulation.
- Insufficient And Incorrect Placement Of Resources.
- Unsound analysis and lack of support.
- Difficulty keeping stakeholders engaged using virtual meetings
- Miscommunication of process information and feedback
- Problems staying focused on the “right step” during process review and "walking-through" validations