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Product/Services Overview:

IDENTIFY KPI: Smart City & Initiative Key Performance Indicators as the part of SDP’s Management Consulting & Government Advisory service offering for Public, Private and Social sector clients.


Product/ Service Delivery Duration:

Min 1-2 months depending upon Size of offering required and Scope of Work.


Ideal Client Type:

Public, Private and Social sector clients: International Agencies, National Governments-Ministries; Local Governments-Municipalities, Development Authorities, Smart City SPVs/ offices, Private Companies.


What is in the package of Product/Services (Deliverables)?

  • Smart City & Initiatives KPI identification & performance Report.

  • Support for KPI and measuring smart city performance.


Product Offering/SoW Overview:

  • Selection of KPIs based on the principles –Comprehensiveness, Comparability, Availability, Independence, Simplicity, Timeliness.

  • Generation of KPIs on the basis of Data collection, Data normalization, Data aggregation, Data assessment, Smart City evaluation.

  • Categorization of KPIs based on project management elements such as Scope KPIs, Schedule KPIs, Budget KPIs, Quality KPIs, Effectiveness KPIs, Financial KPIs, Process KPIs, Customer KPIs, Execution KPIs

  • Select the typology of indicators, according to stage in the process-Input indicators, Output indicators, Outcome indicators, Impact indicators.

  • Input, process, output and outcome indicators for smart city projects/smart cities.

  • Preparing the Description incl. justification, Definition, Calculation of the indicator, Strengths and weaknesses etc. of the KPIs.

  • Reflecting all dimensions of smart cities’ objectives.

  • Capturing stakeholders’ engagement

  • Building frameworks that all levels of governments can use.

  • Developing and implementing the measurement framework

  • Selecting the specific indicators in each pillar

  • Identifying the right scale of analysis considering that many smart city policy interventions are more relevant at a metropolitan scale rather than a local scale

  • Defining the sources of data that can be used

  • Collecting the data and exploring ways to fill data gaps, for example through surveys and other tools to be defined.

  • Comparing cities among themselves.

  • Evaluate the impact of a smart city project comparing before and after situations or comparing expected impact with a reference situation.

  • Monitor the progress of the city as a whole towards smart city goals.

  • Assess how the project has contributed to the objectives at city level.


Key Benefits:

  • Key performance indicators define sets of values against which to measure.

  • For city dwellers and non-profit citizen organizations by enabling them to understand the development and progress of smart city with respect to ICT's impact.

  • Improving the quality of life of its inhabitants, commuting workers and students, and other visitors [people], significantly improving its resource efficiency, decreasing its pressure on the environment and increasing resiliency [planet], building an innovation-driven and green economy [prosperity], fostering a well-developed local democracy [governance].

  • For the development and operation of organizations, including planning units, service providers, operation and maintenance organizations, among others by helping them to fulfil the tasks of sharing information related to the use of ICTs and their impact on the sustainability of cities.

  • For evaluation and ranking agencies, including academia by supporting them in the selection of relevant KPIs for assessing the contribution from ICT in the development of smart city.

  • Key performance indicators are a useful tool for displaying transparency.

  • To check if the ways of action adopted are in accordance with the objectives

  • To gather the information necessary to improve the activity

  • To control and monitor the activities and the people performing them

  • To provide support for the reports going to external stakeholders (external reporting indicators).

  • Be compatible with the conditions, business model and growth stage.

  • KPI should be clear, explicit, and understandable enough to avoid any problems or ambiguities.

  • Key Performance Indicators (KPIs) are critical for any business operating in today’s environment since KPIs can help driving all aspects of the business.

  • If you can define right KPIs & use them in top-down manner to improve performance and execute the associated strategy effectively.

  • Adopting KPIs at different level, everyone in your company gets visibility to performance and office politics is squashed to make well informed, data driven decisions.


Additional Free Offerings:



    • Selecting Project KPIs (Selection Challenge)
    • Communicating Project KPIs (Communication Challenge).
    • Missing Action Plan for Project KPIs (Action Challenge).
    • Tracking Project KPIs (Data Challenge)
    • Uniform Treatment of Project KPIs (Consistency Challenge)
    • How to create and display the KPIs
    • Unclear or Unachievable KPI Goals
    • Not linking KPIs to your strategy
    • Measuring everything that is easy to measure
    • Measuring everything that walks and moves
    • Collecting the same measures as everyone else
    • Lack of Communication
    • No KPI Action Plan
    • Lack of Measuring KPIs
    • Not separating strategic KPIs from other data
    • Hardwiring KPIs to incentives
    • Not involving executives in KPI selection
    • Not analyzing your KPIs to extract insights
    • Not challenging and updating your KPIs
    • Not acting on your KPIs
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