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Product/Services Overview:

MAP CUSTOMER EXPERIENCE: Smart City & Initiative Customer Experience Mapping Services as the part of SDP’s Management Consulting & Government Advisory service offering for Public, Private and Social sector clients.


Product/ Service Delivery Duration:

Min 2-3 months depending upon Size of offering required and Scope of Work.


Ideal Client Type:

Public, Private and Social sector clients: International Agencies, National Governments-Ministries; Local Governments-Municipalities, Development Authorities, Smart City SPVs/ offices, Private Companies.


What is in the package of Product/Services (Deliverables)?

  • Smart City & Initiative Customer Experience Mapping Services report
  • Support for Smart City & Initiative Customer Experience Mapping.


Product Offering/SoW Overview:

  • Introduction of Smart City-Xspaces Map Customer Experience
  • Project Kick-off and Planning
  • Stakeholder Identification and Engagement
  • Customer Journey Mapping
  • Experience Data Collection
  • Persona Development
  • Experience Analysis and Insights
  • Service Design and Innovation
  • Technology Integration Support
  • Prototyping and Testing Advisory & Support
  • Implementation and Rollout Advisory & Support
  • Monitoring and Evaluation
  • Continuous Improvement
  • Communication and Reporting
  • Training and Capacity Building


Key Benefits:

  • Empathize with your customers

  • Get a uniform view of their journey

  • Identify gaps in service or communications

  • Predict customer behavior

  • Improve the customer journey

  • Provide a visual aid for stakeholders

  • Remove silos from departments

  • See the experience from the customer's perspective

  • Enhance your content marketing strategy

  • Create a smoother experience

  • Increase customer engagement

  • Attract loyal customers

  • Boost employee satisfaction


Additional Free Offerings:



    • Developing a CX Culture and Customer-first Mindset
    • Ensure Deep Enough Customer Understanding
    • Defining Great CX
    • Prioritizing CX Initiatives
    • Ensuring CX ROI
    • Delivering Demonstrable and Measurable Experience Improvements
    • Ensuring the Right, Meaningful CX Metrics aligned with Operational and Financial Metrics
    • Maximize CX Centric Customer Care and Customer Success
    • Addressing Employee Experience (EX) and the Employee Voice
    • Sufficient CX Discipline and Techniques Understanding
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